SOS - Student Online Support  
 


WaveNet Login Information
If you do not know your WaveNet username or password, please check your Campus Pipeline email.  You should find the information in an email from Vincent Meyers.  If you are a new student for Fall 2006, please check your admissions letter or visit one of our campuses.

If you need to reach Student Online Support for WebCT, Campus Pipeline, or WaveNet Login Information, Troubleshooting, Technical Support, or Training, contact us by visiting the Educational Technology department on the second floor of the 1100 building in Conway, room 223.

If neither of the options listed above are feasible or you need technical support you can call (843) 349-5340 and we will find another solution.

  
     
  WaveNet  
 

  Your WaveNet username and password allows you access to the portal and your WebCT course delivery system.  The following procedures have been designed to assist you with resetting your lost or forgotten password.  In the event either of the following scenarios does not meet your needs, the requested information will be delivered by U.S. Mail to the mailing address on file with HGTC after the phone call.

 

Scenario 1:

Where do I go to get my password reset if I am on campus?

 You will be required to provide identification to the following areas during their times of coverage:

 

Conway Campus: 

Student Online Support Center

(Located behind the campus library)
                7:45am – 5:00pm / Mon. – Thur.
                8:00am – 12:00pm / Fri. (Fall & Spring) 

Library

5:00pm – 8:45pm / Mon. – Thur.

 

Grand Strand Campus: 

 Not available at this time.  Please call
     (843) 349-5340 for assistance.

 

Georgetown Campus: 

           Administrative Office

7:45am – 7:00pm / Mon. – Thur.
                8:00am – 12:00pm / Fri. (Fall & Spring)



 

 


 Scenario 2:

Who do I call when I am at home or off-campus?

You will be required to provide identification by way of fax only during the time of the established phone call: 

Student Online Support Center
(843) 349-5340

The following information will need to be completely filled out and faxed back to (843) 347-7338 with a photo copy of your driver’s license.

Click here to open and print the form in PDF format.

  

   
WaveNet Online Help  
 
 
     
  WebCT  
 

WebCT is the service that HGTC uses to provide online courses. Online courses are self-directed courses, delivered over the Internet. Students take courses in their home or work environment, coming to campus only for testing when required.  Students should contact their instructor by email as soon as they access the course.

If this is the first time taking online courses, we recommend that you sign up for one of our Workshop Sessions to learn more about the format of our online courses.

Here are some links that will help you get started with Online Courses:


WebCT Orientation
WebCT 101
This tutorial is designed to familiarize you with the major points of WebCT.
WebCT Tutorial
(How to setup your computer for WebCT use.)
WebCT Tools
(Find useful resources to help you use the tools available in WebCT)

Online Courses - Are they right for you?
WebCT Self Assessment
Online Course Fact Sheet
WebCT Online Course Brochure


Other helpful resources
WebCT Workshop Sessions